When Someone Passes Away in Hospital or Aged Care
Hospital or aged care staff usually assist with the initial procedure. Call On Sum with your loved one's location and we will arrange the transfer if the facility requires it.
After a hospital or aged-care passing
- Confirm document and transfer requirements.
- Coordinate transfer and mortuary arrangements.
- Discuss the date, venue, religious elements and cremation or burial direction.
- When you call, have the hospital or aged-care home name, the staff contact and your family’s main contact ready so we can clarify the next steps.
We confirm the family’s wishes and venue requirements, then set out services, funeral products and any additional charges in the written quote.
What On Sum Arranges
We arrange the next step according to the documents and requirements of the relevant organisation.
Call On Sum
Call On Sum and tell us the hospital or aged care home and your loved one's current situation.
Contacting the Facility
We contact the relevant staff, confirm the required documents and arrange the transfer according to the facility's requirements.
Planning the Funeral
We then plan the date, venue, religious ceremony, cremation or burial around the family's needs.
Frequently Asked Questions
Where medical or government procedures apply, we explain the next step from the documents and information available.
Can We Nominate On Sum in Advance?
Yes. The family can nominate On Sum Funeral Services so the hospital or aged care home can contact us when required.
Will the Facility Arrange the Transfer?
The transfer must meet the facility's document and on-site requirements. We first understand the situation, then contact the relevant staff.
What If There Is an Organ Donation Wish?
Tell the hospital or medical staff as soon as possible if the deceased wished to donate organs. We can assist with funeral arrangements after the medical procedure is confirmed.
Need Help?
Call On Sum and we will explain the next step using the information you already have.