Privacy Policy
On Sum Funeral Services respects the privacy of people who contact us. This policy explains how we handle personal information provided by phone, email, our contact form or WhatsApp.
Information we may collect
- Your name, phone number, email address and preferred contact method.
- Information you choose to provide so we can respond to a funeral enquiry.
- Basic website analytics and security data, such as browser, device and pages visited.
Do not send payment information, identity documents, medical records or other highly sensitive information through the website form. If these are needed, we will first explain an appropriate secure method.
How information is used and shared
We use information to respond to enquiries, arrange services requested by a family, keep necessary business records, and maintain website security and performance. When required to deliver an authorised service, necessary information may be shared with a hospital, aged care facility, doctor, coroner, cemetery, crematorium, religious officiant, airline or another relevant provider. We do not sell personal information.
Website services and retention
The website may use WordPress, contact-form, hosting, email, analytics and communication services to process enquiries. Information is kept only for a reasonable period needed to answer the enquiry, provide services, and meet legal or business-record requirements, then deleted or handled securely as applicable.
Access, correction and contact
To request access to or correction of information you have provided, or to ask about this policy, call 0421 793 263 or email emilychoy@onsumfunerals.com.au.
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